Operational Support Officer - Job in Sydney - SMART Recovery Australia

Description

Part-time (up to 30 hours a week) Operational Support Officer role for Sydney based not-for-profit.

30 hrs per week
Immediate start
Contract until the 30 June 2021

ABOUT US:

SMART Recovery Australia is the head office for over 300 addiction recovery meetings located across Australian, New Zealand and online. We act as the central command centre for the public wanting information on these meetings, but also provide training courses for drug and alcohol professionals and the public wanting to learn our SMART Recovery program and start new meetings.

THE ROLE:

SMART Recovery Australia is looking for an energetic person to captain our administrative ship for smooth sailing. While we only have eight staff on deck, we manage data on over 300 meetings and their 420 facilitators, who work for over 100 different organisations from Annandale to Auckland. In addition to this, we have recently expanded our online meeting capabilities, with over 60 meetings running per week. In short, we have LOTS of data, bookings and registrations for an admin ninja like yourself to whip into shape.

POSITION SPECIFICS:

30 hours per week (exclusive of meal breaks)
Required to work over at least 4 days (7.5 hours) or Monday to Friday (6 hours per day).
Remuneration based on knowledge and experience - up to $70,000 pro-rata (compulsory superannuation to be added)
SMART Recovery Australia offers salary packaging
The role is to be undertaken between the SMART Recovery Australia office in Pyrmont and working from home.

MAIN RESPONSIBILITIES:

Reception for all phone and online general enquiries
Logistic support for other team members (includes liaising with key internal and external stakeholders, booking meetings, venues, transporting materials etc.)
Data entry into Salesforce, meetings for website and SMART Recovery Australia records, and other spreadsheets
Preparing reports for ED and Board, particularly statistical analysis of groups and training
Using Arlo event management software
Ensuring information around meetings and facilitators is recorded and updated
Manages office supplies, equipment, and materials
Collects and distributes mail
Financial record keeping
Office Filing (not of other staff)
Assisting with the logistics of the annual research survey and group audit.

ESSENTIAL CRITERIA:

Highly experienced in office coordination and secretariat support
Experience with Customer Relationship Management System, preferably Salesforce
Express excellent customer service skills
Demonstrate high level proficiency in office technology including Google Suite
Have a proven track record in project management (including event management)
Confidence in work independently, and as part of a small team.
Experience with the following is also desired: Wordpress, Arlo, Salesforce, Moodle.
Previous experience in not-for-profit sector and awareness of alcohol and other drugs, addiction and mental health is also desirable.