Shapermint’s investment in an automated chat bot allowed it to answer basic questions and automate 70% of customer chats, so it did not have to hire more staff during its sales boom.
How chatbot platforms promise to reduce Customer Service costs
Shapermint's live chat bot saves its customer service during COVID-19
Not every customer service chatbot is created equal
7 Ways to Win at Customer Service with a Customer Support Chatbot + Live Chat Support in 2020, by Larry Kim, Marketing and Entrepreneurship
SMS Marketing 2021
Live Chat Statistics: Trends & Insights for 2024
Automate Customer Service Without Losing The Human Touch with LiveChat & ChatBot Integration
How Chat Bots Can Reduce Customer Service Costs
7 Ways to Win at Customer Service with a Customer Support Chatbot + Live Chat Support in 2020, by Larry Kim, Marketing and Entrepreneurship
The Current Retailers are the new tech companies
7 Ways to Win at Customer Service with a Customer Support Chatbot + Live Chat Support in 2020, by Larry Kim, Marketing and Entrepreneurship
Can Chatbots Help Reduce Customer Service Costs by 30%?, by Maruti Techlabs
Tip: 's chat bot is actually surprisingly decent at handling returns and refunds